Thank you for choosing Lyla Hair! We are committed to providing high quality products and customer satisfaction. Please read our refund policy carefully before making a purchase.

Satisfaction Guarantee

We stand by our products and want you to love your purchase. If you are not completely satisfied, please contact us at contact@lylahair.com.ay within 7 days of receiving your order, and we will do our best to make it right.

Refund Eligibility

You may cancel your order for change of mind prior to dispatch. If the order has already been dispatched, you can return the item at your expense as long as it is in new, unused condition and in its original packaging.

Refunds or replacements will only be provided in the following circumstances:

• The product is faulty or defective.
• The product is damaged in transit.
• You received the wrong item.

To be eligible for a refund or replacement:

• The product must be unused, unopened, and in its original packaging.
• You must provide proof of purchase.
• You must notify us within 7 days of receiving your order.

How to Request a Refund

Please contact our customer service team at contact@lylahair.com.au with the following details:

• Your order number
• A description of the issue
• Photos of the product and packaging (if applicable)

We will assess your request and provide instructions for returning the item if eligible.

Exceptions

For health and safety reasons, we cannot accept returns on opened or used products unless they are deemed faulty or defective.

Your Consumer Rights

Our refund policy is in accordance with Australian Consumer Law. Nothing in this policy limits your rights under the law. If a product fails to meet consumer guarantees, you are entitled to a replacement, repair, or refund.

If you have any questions about our refund policy, please contact us at contact@lylahair.com.au

Thank you for supporting Lyla Hair.